Privacy Policy

Privacy Policy
Master Key Realty Pty Ltd ATF MKR Business Trust trading as Master Key Realty

Master Key Realty is committed to respecting your right to privacy and protecting your personal information. We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the Notifiable Data Breaches (NDB) scheme.

We ensure that all officers, employees and subcontractors are aware of and understand their obligations under the Privacy Act through training, policies, and procedures designed to protect personal information from being collected, used, disclosed, retained, accessed or disposed of improperly.

This policy applies to all dealings with us, whether in person, by phone, email, correspondence or through our website.

This Privacy Policy explains how we handle your personal information. It aims to:

• Give you a clear understanding of the kinds of personal information we collect and hold.
   
• Explain how and when we collect, use, disclose, store and otherwise handle personal information.
   
• Set out the purposes for which we collect, hold, use and disclose personal information.
   
• Provide details about how you may access or correct your personal information.
   
• Explain how you can make a complaint and how we will handle it.
   
• Advise if your information may be disclosed to overseas recipients.
   

We only collect personal information that is reasonably necessary for our functions and services. The types of information we collect include (but are not limited to):

• Name, date of birth, and contact details (address, phone, email).
   
• Occupation and business address.
   
• Financial information (employer details, income, bank details).
   
• Property ownership and tenancy details.
   
• Details of spouse, partner or dependents where relevant to a transaction.
   

We generally do not collect sensitive information. If sensitive information is provided (for example, information about health needs related to property accessibility), we will only collect and use it with your consent or where authorised by law.

We will, where possible, collect information directly from you. Sometimes we may collect information from third parties such as your legal or financial advisers, employers, former landlords or tenancy databases.

If we receive unsolicited personal information that we are not permitted to hold, we will securely destroy or de-identify it.

We use and disclose your personal information only for purposes directly related to our services, such as:

• Assisting with property sales, purchases or leases.
   
• Coordinating contracts, tenancy agreements, and settlements.
   
• Processing payments, bonds and refunds.
   
• Client relationship management.
   
• Marketing our services (unless you opt out).
   
• Fulfilling legal and regulatory obligations.
   

We may disclose your information to:

• Buyers, sellers, lessors or lessees involved in a transaction with you.
   
• Your legal and financial advisers.
   
• Government agencies such as the Titles Registry or Residential Tenancies Authority.
   
• Utility providers, insurance providers, tradespeople, contractors and real estate websites.
   
• Service providers who assist us with IT, cloud storage, web hosting or business systems.
   

Where information is disclosed overseas (for example, through cloud services), we will take reasonable steps to ensure the recipient complies with the APPs.

We do not sell or trade personal information or marketing databases.

We may use your information to let you know about services that may be of interest. You can opt out at any time by contacting us (see below).

If a data breach occurs that is likely to result in serious harm, we are required under the Notifiable Data Breaches (NDB) scheme to notify both you and the Office of the Australian Information Commissioner (OAIC).

We take reasonable steps to ensure your personal information is accurate, complete and up-to-date.

Your personal information may be stored in paper files or electronically. We protect this information through:

• Confidentiality agreements with staff and contractors.
   
• Secure locked storage for hard copy documents.
   
• Password-protected computer systems and firewalls.
   
• Regular reviews and updates of security measures.
   

Personal information that is no longer needed will be securely destroyed or de-identified.

If you use our website, we may collect information through cookies or analytics tools to improve your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

You may request access to personal information we hold about you, or request corrections if it is inaccurate.

• We will respond within a reasonable time (usually within 30 days).
   
• You may be asked to verify your identity before access is granted.
   
• If we refuse access or correction, we will provide written reasons and information on how to complain.
   

We may charge a reasonable fee to cover the costs of providing access.

If you believe your privacy has been breached, please contact us:

Master Key Realty Pty Ltd ATF MKR Business Trust trading as Master Key Realty
PO Box 33, Hivesville QLD 4612
Email: kyleebassett@masterkeyrealty.com.au
Phone: 0434 431 353

We will acknowledge your complaint within 2 business days and aim to resolve it within 20 business days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

• GPO Box 5218, Sydney NSW 2001
   
• Email: enquiries@oaic.gov.au
   
• Phone: 1300 363 992
   

This policy will be reviewed:

• At least annually.
   
• Following any privacy incident.
   
• Following significant system or legal changes.
   

The most up-to-date version will always be available on our website: www.masterkeyrealty.com.au

Last updated: September 2025