Customer Conduct Policy

Customer Conduct Policy

At Master Key Realty, we value respectful and professional interactions with our customers. We strive to provide exceptional service and maintain a positive environment for both our staff and clients. We kindly request that all customers adhere to the following conduct policy when engaging with our team:

1. Respectful Communication: We expect all customers to communicate in a respectful and courteous manner when interacting with our staff. Any form of abusive, offensive, or derogatory language will not be tolerated.

2. Professional Behaviour: Customers are expected to conduct themselves professionally during all interactions with our staff. This includes refraining from any form of harassment, discrimination, or intimidation.

3. Refusal of Service: Master Key Realty reserves the right to refuse service to any customer who engages in rude or disrespectful behaviour towards our staff. We believe in maintaining a safe and comfortable working environment for our team members.

4. Complaints Procedure: If a customer has a complaint or concern, we encourage them to express it in a respectful manner. We are committed to addressing any issues promptly and finding a satisfactory resolution.

By continuing to use our services, you acknowledge and agree to abide by this Customer Conduct Policy. Failure to comply may result in the termination of our services and/or legal action, as deemed necessary.